Refund Policy

Applicable to the e-commerce website: ieltscomputertest.com

Last updated: April 2, 2026

1. General Policy

Due to the nature of digital products, all sales are generally final and non-refundable once access has been granted.

However, refunds may be considered in specific cases where technical issues significantly affect the customer's ability to access or use the product.

2. Eligible Refund Cases

Customers may be eligible for a refund if:

  • The product is inaccessible or unusable due to technical issues, and

  • The issue persists for more than 3 consecutive days, and

  • The issue is confirmed to originate from our system

In such cases, we may:

  • Extend the access period, or

  • Provide a full or partial refund, depending on the situation

3. Technical Support

If you experience any issues (e.g., inaccessible content, system errors), please contact us:

Email: [email protected]

Our support team will respond within 5 business days and work to resolve the issue as quickly as possible.

4. Refund Request Process

1

Step 1: Contact us via email with a detailed description of the issue.

2

Step 2: Our team reviews your request within 5 business days.

3

Step 3: If approved, the refund will be processed via Lemon Squeezy to your original payment method.

5. Refund Processing Time

Once approved, refunds are processed by Lemon Squeezy.

Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account.

6. Contact Information

For refund inquiries, please contact us:

Email: [email protected]

WhatsApp: +84 964 996 195